Shipping policy

Shipping Policy

At Duokeedu, we are dedicated to providing a seamless, reliable, and transparent delivery experience. This policy outlines our commitment to getting your new wardrobe essentials to you as efficiently as possible.

1. Order Processing Timeline

All orders are meticulously prepared and processed within 1 - 3 business days (excluding weekends and holidays).

Daily Cut-off Time: 5:00 PM (EST).
High Volume Periods: During peak seasons or promotional events, processing may take slightly longer. If a significant delay is expected, we will notify you immediately via email.

2. Shipping Destinations & Rates

Currently, Duokeedu exclusively serves customers within the United States. We are proud to offer straightforward shipping options:

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	7 - 15 Business Days	FREE
Priority Processing	4 - 7 Business Days	$10

Note on Delivery: While we strive for punctuality, occasional delays may occur due to external factors such as carrier peak volumes, weather conditions, or logistical challenges beyond our control.

3. Shipment Confirmation & Tracking

Once your package leaves our facility, you will receive a Shipment Confirmation email containing your unique tracking number(s).

Activation: Tracking information typically becomes active within 24 hours.
Monitoring: You can use this number to monitor your package's progress directly through our integrated tracking page.

4. Customs, Duties, and Taxes

Duokeedu is not responsible for any additional customs or local taxes applied to your order. Any fees imposed during or after shipping (such as tariffs or state-specific taxes) remain the sole responsibility of the customer.

5. Shipping Protection & Damages

We stand behind the quality of our service. If your order arrives damaged or is confirmed lost during transit, please contact us immediately at [Insert Your Support Email].

Action Required: Please retain all original packaging materials and photograph any damaged goods before filing a request with us.
Resolution: Our team will coordinate with the carrier to resolve the issue, ensuring a replacement or refund is processed for you as swiftly as possible.